• Name

• Version

• Author

• Cost

• Operating System

• Category

• HomePage Address

• No. of hits

     It is a linux based, Web-enabled suite of customer care tools designed for use with Web sites and private intranets. it includes features such as one-on-one customer service chat environment, searchable chat transcript knowledge base, real-time Web site visitor tracking and pro-active invitation tool, a Web-enabled shared email system for answering customer service email, and a feedback collection and reporting tool. its new features include server side blowfish encryption, customizable web visitor categories, and customer typing notifications.