Helpdesk::Mail System - Script Review at ProgramsDB.com


  • Name
 Helpdesk::Mail System
  • Version
 0.6
  • Author
 Helpdesk::Mail System
  • Cost
 Free
  • Operating System
 mod_perl, MySQL
  • Category
 Perl / Customer Support
  • HomePage Address
 Click to Visit
  • Download Link
 Click to Download
  • No. of hits
 8



     This perl application has been designed for Helpdesks and Support Centers and assists them in organizing their email communication with customers. It allows you to assign user-id for a mail to track down how often a user asks for help. It also allows you to add a database or a knowledge base with respect to repeat questions so that these can be answered by typing in some keywords. This allows you to ease communication and achieve enhanced customer satisfaction.


Top Perl scripts
1).   SunnyScript's MessageSuite (plus) SunnyScript's MessageSuite (plus) is a professional trouble ticket system also coming with statistics and integrated FAQ and KnowledgeBase solutions.
2).   @1 Helpdesk XP This is a powerful help desk system coded in Perl and requires MySQL for storing all the information. It can handle thousands of tickets without any slow down in performance. An online demo for users and administrators is available on the website.
3).   Angel Desk Angel Desk is an advanced helpdesk system which will suit any size of business corporations for providing support to their customers. The major features include advanced plugin system and plugin genie, web based ticket system with email integration etc.
4).   OTRS This open source OTRS facilitates email management and is feature rich so as to manage telephone calls and email of customers. This enables all related departments to respond speedily to all requests.
5).   WonderDesk WonderDesk is a fully automated web based help desk. It was designed to help keep your company organized, and enhance the communications between you and your customers. It easily installs on your website.
6).   PerlDesk Perldesk is a help desk system that helps to streamline support and help improve customer communications. This script facilitates submission of support requests from users either through email or the web based help desk. All email requests are logged into the perldesk database for staff review.
7).   Envex Support System This is a customer support system which can be integrated with your existing website. With this script you can provide high quality and efficient support to the requests and questions of your customers.
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