Prosupporter - Script Review at ProgramsDB.com


  • Name
 Prosupporter
  • Version
 1.5
  • Author
 Niko
  • Cost
 Free
  • Operating System
 Unix/mySQL
  • Category
 Perl / Communication Tools
  • HomePage Address
 Click to Visit
  • No. of hits
 7



     Prosupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. Features: - get messages from a pop3 account and store them in a database - recognition and storage of email attachments - users can send requests with a web based submission form - users can send requests by submitting an email - every message has its unique ticket id for tracking - corresponding ticket id is retrieved automatically and can be added manually via subject line - you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk - research in old messages - statistics per user/type of messages user/rating - personal header and footer for every user - standard replies for all users - generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed - original messages are always kept in a textfile - span pages - templated based - rating of replies - access from any webbrowser worldwide (home office)


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