OTRS - Script Review at ProgramsDB.com


  • Name
 OTRS
  • Version
 1.0
  • Author
 OTRS
  • Cost
 Free (GPL)
  • Operating System
 Linux, Unix
  • Category
 Perl / Customer Support
  • HomePage Address
 Click to Visit
  • No. of hits
 50



     OTRS is an open source ticket request system and has a number of features to manage customer telephone calls and e-mails. It allows all departments such as support, sales, pre-sales, billing, internal IT, helpdesk etc. to respond speedily to inquiries. Some salient features are agent web interface for viewing and working on all customer requests, admin web interface for changing system things, customer web interface for viewing and sending information to the agents, web interface with themes support, multi language support, customize the output templates, web interface with attachment support, easy and logical to use and many more.


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7).   Envex Support System This is a customer support system which can be integrated with your existing website. With this script you can provide high quality and efficient support to the requests and questions of your customers.
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