HelpDesk Online - Script Review at ProgramsDB.com


  • Name
 HelpDesk Online
  • Version
 2.14
  • Author
 HelpDesk Online
  • Cost
 US $99.95/$199
  • Operating System
 Unix, Win NT/2000
  • Category
 Perl / Customer Support
  • HomePage Address
 Click to Visit
  • No. of hits
 25



     Help Desk Online is a fully automated web based help desk that has been written in Perl. It can easily be installed on you site. Some of its salient features are ticket submission through forms and email, unique ticket number for every request, unlimited forwarding for escalation and additional information requests, chat style comments for internal correspondence, automated maintenance of frequently asked questions, template based customization, easy setup and many more. This ensures that you have fewer and fewer disgruntled customers.


Top Perl scripts
1).   SunnyScript's MessageSuite (plus) SunnyScript's MessageSuite (plus) is a professional trouble ticket system also coming with statistics and integrated FAQ and KnowledgeBase solutions.
2).   @1 Helpdesk XP This is a powerful help desk system coded in Perl and requires MySQL for storing all the information. It can handle thousands of tickets without any slow down in performance. An online demo for users and administrators is available on the website.
3).   Angel Desk Angel Desk is an advanced helpdesk system which will suit any size of business corporations for providing support to their customers. The major features include advanced plugin system and plugin genie, web based ticket system with email integration etc.
4).   OTRS This open source OTRS facilitates email management and is feature rich so as to manage telephone calls and email of customers. This enables all related departments to respond speedily to all requests.
5).   WonderDesk WonderDesk is a fully automated web based help desk. It was designed to help keep your company organized, and enhance the communications between you and your customers. It easily installs on your website.
6).   PerlDesk Perldesk is a help desk system that helps to streamline support and help improve customer communications. This script facilitates submission of support requests from users either through email or the web based help desk. All email requests are logged into the perldesk database for staff review.
7).   Envex Support System This is a customer support system which can be integrated with your existing website. With this script you can provide high quality and efficient support to the requests and questions of your customers.
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