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Public Folder HelpDesk for Outlook 9.2.5

 

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access. 
  Public Folder HelpDesk for Outlook 9.2.5 - Details and Download Link
    Size
6923KB
    License
Shareware
    Price
690
    Category
Business & Finance / Applications
    Operating System
Windows 2000/2003/XP
    Developer
kalmstrom.nu Outlook Solutions
    Download link
 
    Screenshot
Public Folder HelpDesk for Outlook
Public Folder HelpDesk for Outlook 9.2.5 - Free Download and Review

    files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.

Related keywords: Helpdesk, Outlook, Issue Tracking, Support

 

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